Yes, delivery and setup are included in the price. For locations outside of Dubai, a minimum order fee applies, which varies depending on the delivery location.

We offer flexible payment options and accept bank transfers, secure payment links, card payments via our portable card machine, Tabby installment payments, and cash payments for your convenience. Certain payment methods may include additional processing charges.

Yes. If you cancel 48 hours or more before your event, you will receive a 100% full refund. If the cancellation is made within 48 hours of the event, only a 50% refund will be issued.

Bookings under AED 1,000 require full payment in advance. For bookings above AED 1,000, 50% payment is required to confirm the reservation, while the remaining balance must be cleared before setup begins on the event day.

We will require our customers to sign the lease agreement upon delivery and setup of the rented items. Apart from that, we require a valid ID or passport copy.

As per our lease agreement, which is signed by the client with each rental, any damaged product will be chargeable to the client.

Yes, we can provide a technician to stay during your event, but that will be chargeable depending on the size of your event and duration.

We provide services across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, and surrounding areas. Additional transportation charges may apply depending on your event location outside Dubai.